FREQUENTLY ASKED QUESTIONS

Standard Shipping $10.00
FREE Standard Shipping on orders over $150.00
3-7 business days (after order is processed)

We currently do not offer international shipping. All orders must be delivered within Australia.

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You can enquire online using our enquiry form, email us at support@rigout.com.au, or visit us in-store at Shop 36–38, 57 Station Street, Nerang QLD 4211. For decorated or branded orders, we’ll confirm details before processing.

Minimum quantities vary depending on the decoration method. Screen printing typically requires a minimum of 10–12 garments per design. Embroidery, heat press, and direct to film have lower minimums - sometimes as few as one. Let us know what you need and we’ll advise.

Both. We supply individuals, tradies, small businesses, and large organisations alike. The process is the same regardless of order size.

Changes can sometimes be made depending on how far the order has progressed. Contact us as soon as possible if you need to adjust quantities, sizes, or artwork. Once decoration has started, changes may not be possible.

We offer embroidery, direct to film (DTF) and screen printing. Each method suits different garment types, quantities, and artwork requirements. Not sure which is right for your job? Include it in your enquiry and we’ll recommend the best option.

Embroidery stitches your logo directly into the fabric using thread - it’s durable, professional, and suits structured garments like polos and jackets. Heat press applies a vinyl or transfer under heat and pressure - it’s faster and works on a wider range of fabrics.

Screen printing pushes ink through a mesh stencil directly onto the garment. It is ideal for larger runs with solid spot colours and gives bold, long-lasting results. Direct to film (DTF) prints full-colour designs onto a transfer film that’s then heat-applied. It handles complex artwork and gradients well, and is more practical for smaller quantities.

Not necessarily. If you have a vector file (AI, EPS, PDF) ready to go, great - that's the ideal starting point. But if you only have a JPEG, a PNG, or even just a photo of your logo on a shirt, don't stress. Our in-house designer will take what you've got and get it print-ready for you.

Send us whatever you have — our in-house designer will handle the rest. Vector files (.ai, .eps, .pdf) are ideal, but we work with whatever you've got. No need to sort the file yourself before getting in touch.

We recommend referring to the size guide for the specific garment you’re ordering - sizing can vary between brands and styles. For team or bulk orders, we offer structured sizing support to minimise errors and reduce reworks. Get in touch and we’ll walk you through it.

Yes. If you’re ordering for a team, we recommend arranging a sample try-on session before placing your full order. Contact us to organise this, particularly for larger rollouts.

If a size error was made on our end, we’ll sort it out. If the sizing was confirmed by you prior to production, especially on decorated garments, we may not be able to offer a free exchange. We encourage careful size checking upfront to avoid this.

Turnaround varies depending on order type. In-stock, undecorated items may be available immediately or within a few days. Decorated orders typically take 5–15 business days depending on complexity, quantity, and current workload. We’ll give you an estimated timeframe when we confirm your order.

Rush orders may be possible depending on our current production schedule. Contact us as early as possible if you have a hard deadline and we’ll do our best to accommodate.

Yes. We can arrange delivery to your nominated address. Delivery timeframes and costs will be confirmed at the time of order. You can also collect in-store at Nerang QLD during business hours.

Where orders are sent via courier, tracking details will be provided once dispatched. For any delivery queries, contact us directly.

We accept credit card, bank transfer (EFT), and cash in-store. Payment terms for account customers may differ - contact us to discuss.

Yes, for established business customers we can discuss account arrangements. A credit application may be required. Get in touch to find out more.

Absolutely. Submit an enquiry or send us an email with as much detail as possible - garment type, quantity, decoration method, and any artwork - and we’ll come back with a no-obligation quote within 48 business hours.